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Email & text previews

Every email and text a client can get, exactly as they look, with a made-up client. Nothing here is sent.

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← Client emails (outbox) · Texts

Email 1 of 12

Pick your date

Subject: Pick your date

Preview line: Your private link to pick a date. The deposit holds it.

When it's sent: Right after they send the booking form. They're already taken to the calendar; this is the link to come back to.

Email 2 of 12

Hold ran out

Subject: Your date wasn't held

Preview line: The hold ran out before the deposit went through.

When it's sent: When a picked date's 48-hour hold runs out before the deposit is paid.

Email 3 of 12

Deposit received

Subject: Deposit received: Sat Nov 14, 1pm

Preview line: Your date is held. Vik reviews your request next.

When it's sent: As soon as the deposit is paid. The date is held while you review the request.

Email 4 of 12

Vik's confirmed your session

Subject: Vik's confirmed your session: Sat Nov 14, 1pm

Preview line: He's looked over your request. See you Saturday, November 14 at 1pm.

When it's sent: When you approve the request (Requests page or Telegram). Carries the calendar file and the consent form link.

Email 5 of 12

You're booked in

Subject: You're booked in: Sat Nov 14, 1pm

Preview line: See you Saturday, November 14 at 1pm.

When it's sent: When you book someone in yourself, like a touch-up (no review step).

Email 6 of 12

Address and prep (studio)

Subject: See you Saturday: address and prep

Preview line: Your session is Saturday, November 14 at 1pm. The studio address, directions and how to prep.

When it's sent: 48 hours before the session, or straight away if you approve it later than that. The only email with the studio address.

Email 7 of 12

Prep (house call)

Subject: See you Saturday

Preview line: Vik is coming to you Saturday, November 14 at 1pm. A few things to do before.

When it's sent: 48 hours before a house call.

Email 8 of 12

Session moved

Subject: Session moved: Sat Nov 14, 1pm

Preview line: Your half day is now Saturday, November 14 at 1pm.

When it's sent: When the session moves: the client from their link (once, with 48 hours' notice) or you.

Email 9 of 12

Aftercare

Subject: Looking after your new tattoo

Preview line: Vik's aftercare, step by step.

When it's sent: 1 hour after the session ends.

Email 10 of 12

About your request (declined)

Subject: About your request

Preview line: Vik can't take this one on. Your deposit is refunded in full.

When it's sent: When you decline a paid request. The deposit is refunded in full.

Email 11 of 12

Booking cancelled (by Vik)

Subject: Booking cancelled: Sat Nov 14, 1pm

Preview line: Vik has had to cancel your session.

When it's sent: When you cancel a booking. You always refund.

Email 12 of 12

Booking cancelled (by the client)

Subject: Booking cancelled: Sat Nov 14, 1pm

Preview line: Your half day on Saturday, November 14 at 1pm is cancelled.

When it's sent: When a client cancels through you with less than 48 hours' notice (with more, the deposit is refunded).

Texts

Only to clients who ticked "Text me about my booking". Built and switched off until there's a Twilio number. One text each, always "CozyInkz:" first and the opt-out last.

Booking confirmed

CozyInkz: you're booked with Vik for Sat Nov 14, 1pm. Details are in your email. Reply STOP to opt out.
103 characters

When: When you approve the booking.

Reminder with the address

CozyInkz: see you Sat Nov 14, 1pm at Sample address, London. Bring photo ID. Prep notes are in your email. Reply STOP to opt out.
129 characters

When: 48 hours before the session.

Consent form nudge

CozyInkz: please fill in your consent form before Sat Nov 14, 1pm: cozyinkz.com/intake?t=... Reply STOP to opt out.
115 characters

When: 24 hours before, only if the consent form isn't filled in yet.

Session moved

CozyInkz: your session is now Sat Nov 14, 1pm. The new details are in your email. Reply STOP to opt out.
104 characters

When: When the session moves.

Booking cancelled

CozyInkz: your session on Sat Nov 14, 1pm is cancelled. Your deposit is refunded. Questions? Message @cozyinkz. Reply STOP to opt out.
134 characters

When: When a booking is cancelled or declined.